

F&Q

Lesson Structure & Booking
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What ages do you teach?
Ages 3 and up
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How do I book a lesson with you?
You can send us an email at missmermaidsswimschool@gmail.com
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Where do the swim lessons take place?
Queen Creek, Arizona
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Do you offer private, semi-private, or group lessons?
Each lessons are private, we do have 2 coaches that teach.
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How long is each swim lesson?
25-30 minutes
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How often should my child take lessons?
The length of lessons you child needs depends on their willingness, understanding, and age.
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Do you teach children with special needs or disabilities?
We do, we have worked with many children with ASD in the pool and the owner cares for a child with down syndrome. ​
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Policies & Payment
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What is your cancellation or rescheduling policy?
We need at least a 24 hour notice to try and fill the spot, to get credit you must give at least 24 hours notice.
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What forms of payment do you accept?
Zelle or cash (payment is due the week before lessons are done.
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Do you offer refunds for missed lessons?
No, only give credit if the lesson was cancelled more than 24 hours in advance.
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Is there a registration fee or any additional costs? Yes, the registration fee is $25.00. It is for the extensive work done before lessons begin, including inputting each child's information, organizing availability, and coordinating schedules through ongoing communication with parents. While scheduling itself isn’t part of the fee, these behind-the-scenes tasks are essential to running a smooth and effective swim program.
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What happens if it rains or the weather is bad?
We will send an email cancelling and you will get a credit for the following week.
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Progress & Safety
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How do you assess swim level and progress?
We have a program we've created and starting from the first lesson, we do a quick assessment to see your child's comfort and basic skills. We track progress by observing improvements in swimming ability, confidence, and safety over time, and adjust lessons based on their individual needs.
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Will my child learn water safety in your lessons?
Yes
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How long does it usually take to see improvement?
You should see improvement within the first month.
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Can parents watch the lessons?
Yes. We have a patio with misters and fans for parents.
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Other Common Questions
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What should we bring to a swim lesson?
Children should arrive completely prepared:
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Sunscreen applied
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Towel
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Goggles are mandatory
Note: Goggles that cover the nose are not allowed.
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Are you certified?
yes, we are certified through the Red Cross in Safety Training for Swim Coaches and CPR certified. We also have fingerprint clearance clearance cards.
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